1. Who We Are
LOBIXO ("we," "us," or "our") operates the website lobixo.com and provides digital business kits and related services. We are the data controller for personal information collected through this website. For any privacy-related queries, contact us at bylobixo@gmail.com.
2. What We Collect
We may collect the following categories of personal information:
- Identity data: First and last name, username or similar identifier.
- Contact data: Email address.
- Transaction data: Details about purchases, payment method type, and order history.
- Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
- Usage data: Information about how you use our website and products, including pages visited and actions taken.
- Marketing and communications data: Your preferences for receiving marketing communications from us.
We do not knowingly collect data from or about children under the age of 16. If you believe a child has provided us with personal data, please contact us so we can delete it.
3. How We Collect Your Information
We collect data through the following means:
- Direct submission: When you purchase a product, fill in a form, contact us by email, or subscribe to communications.
- Automated technologies: Cookies, server logs, and similar tracking technologies as you interact with our website.
- Third-party payment processors: When you complete a purchase, our payment processor provides us with a transaction confirmation. We do not receive your full payment card details.
- Third-party analytics: We may use analytics services such as Google Analytics to collect aggregated usage data.
- Email delivery platforms: If you opt in to our email list, our email service provider stores your email address and tracks interactions.
4. Legal Basis for Processing (GDPR)
If you are located in the EU, EEA, or UK, we process your personal data under the following legal bases:
- Contract performance (Article 6(1)(b) GDPR): Processing necessary to fulfill your purchase or take steps at your request before entering into a contract.
- Legitimate interests (Article 6(1)(f) GDPR): Fraud prevention, security, product improvement, and business analytics.
- Consent (Article 6(1)(a) GDPR): Marketing emails or optional cookies. You may withdraw consent at any time.
- Legal obligation (Article 6(1)(c) GDPR): Retaining financial records for tax compliance.
5. How We Use Your Information
- Order fulfillment: To process payments, generate download links, and deliver purchased products.
- Customer support: To respond to enquiries and resolve issues.
- Transactional communications: Order confirmations, download links, and receipts.
- Fraud prevention and security: To detect and prevent fraudulent transactions.
- Legal compliance: To comply with applicable financial and tax obligations.
- Service improvement: To analyse website usage and improve user experience.
- Marketing (with consent only): Promotional emails if you have opted in. Unsubscribe at any time.
6. Data Sharing and Third Parties
We do not sell, rent, or trade your personal information. We share data only in limited circumstances:
- Payment processors: Stripe or similar PCI-DSS compliant services.
- Email service providers: For managing your subscription and sending emails.
- Digital delivery platforms: To facilitate product delivery.
- Analytics providers: Google Analytics receives anonymised usage data.
- Legal and regulatory authorities: Where required by law or court order.
- Business transfers: In the event of a merger or acquisition, with prior notice.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies. Categories include:
- Strictly necessary cookies: Essential for website operation. Cannot be disabled.
- Analytics cookies: Count visits and measure content effectiveness. Data is aggregated and anonymous.
- Functionality cookies: Remember your preferences.
- Marketing cookies: Set only with your consent to show relevant advertising on other sites.
You can manage cookies through your browser settings. Disabling certain cookies may impact website functionality.
8. Data Retention
- Order records and transaction data: Minimum 7 years for tax compliance.
- Customer email and account data: Duration of relationship plus 3 years.
- Email marketing data: Until you unsubscribe or request deletion.
- Technical and usage logs: 12 to 24 months, then anonymised or deleted.
- Support communications: 3 years from most recent interaction.
9. Data Security
- All data is encrypted in transit using TLS with minimum 256-bit encryption.
- Payment data is handled exclusively by PCI-DSS Level 1 certified processors. We do not store card details.
- Access to customer data is restricted to authorised personnel on a need-to-know basis.
- In the event of a qualifying data breach, we will notify affected individuals and relevant authorities within 72 hours.
10. International Data Transfers
We may transfer your personal data outside the EEA or UK where our service providers operate. Where we do so, we ensure appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission or UK IDTA equivalents. Contact us at bylobixo@gmail.com for details.
11. Your Rights
Depending on your location, you may have the following rights:
- Right of access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion where no longer necessary, subject to legal retention requirements.
- Right to restrict processing: Request we pause processing in certain circumstances.
- Right to data portability: Receive your data in a machine-readable format.
- Right to object: Object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent: Withdraw at any time where processing is consent-based.
Submit requests to bylobixo@gmail.com. We respond within 30 days. You may lodge a complaint with your local data protection authority (in the UK: the ICO).
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or by emailing you. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
LOBIXO
Email: bylobixo@gmail.com
Website: lobixo.com